We are a Contact Consultancy, specialising in local government and emergency service contact centres.  We work with public sector organisations to optimise their contact, providing the best possible citizen experience. we understand that the public sector faces different and unique challenges surrounding contact and work with councils, police forces, government agencies and third sector organisations to realise their ambitions in a truly bespoke way. There are a few key ways that Callossus are different;​

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• We understand the difference between working with citizens and working with customers, but also the similarities. We understand your citizen's needs then work with you to meet them. 

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• We are completely technology agnostic. We will work with you to optimise the telephony platform you are using, rather than trying to sell you a replacement. 

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• We have real experience of managing contact in different public and private sector environments. We've lived contact and the unique challenges that come with delivering within public sector budgets.  

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We offer a range of different consultancy services, all truly bespoke to the problems you

are trying to solve including;

• Customer Journey Mapping and Design

• Citizen Experience Diagnostics and Maximisation

• IVR Optimisation

• Prioritisation and Platform Exploitation

• System Optimisation

• Channel Shift

• Data and Performance Development